Customer Experience Specialist

Responsibilities

• Warmly greet customers and create a welcoming atmosphere
• Assist guests with product questions, recommendations, and special requests
• Share knowledge of bakery items, seasonal offerings, and specials
• Prepare and serve espresso drinks, coffee, and other beverages to order
• Accurately ring up purchases, handle cash and credit payments
• Maintain cleanliness and organization in customer areas
• Address customer concerns with empathy and provide quick resolutions
• Perform opening duties such as filling bakery cases and making coffee
• Perform closing duties such as cleaning cases and the coffee area

Requirements

• Friendly, positive, and customer-focused attitude
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Comfortable handling transactions and operating a register
• Reliable, punctual, and team-oriented
• Ability to stand for extended periods and lift up to 25 lbs

Benefits

• Free coffee and bakery items while you work
• Holiday pay (Full time)
• Flexible PTO that never expires (Full time)
• 25% discount at all locations

About the Company

At Uncle Mike’s, we believe every visit should feel warm, welcoming, and memorable.