Customer Experience Specialist

About the Company

At The Flex, we’re on a mission to revolutionize how the world rents. Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.

Responsibilities

• Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in French and English
• Guide guests through the reservation, check-in, and check-out processes using PMS tools
• Investigate and resolve issues quickly with a solution-focused approach
• Document interactions, feedback, and resolutions to improve service quality
• Collaborate with Operations and Tech teams to optimize user experience
• Identify opportunities for upselling and strengthening landlord/guest relationships

Requirements

• Fluency in French and English (written and spoken)
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
• Strong organizational abilities and composure under pressure
• Tech-savvy with comfort using PMS, CRM, and digital support tools
• Problem-solving mindset with meticulous attention to detail