Posted a day ago
Customer Experience Specialist
TALCustomer Experience Specialist
Perks & benefits
Paid LeaveHealth Insurance
Requirements
Genuine passion for helping customers with a friendly, professional phone manner, Great team player with a positive attitude, Clear verbal and written communication skills, Able to multitask and manage time well, Willingness to work full-time on a rotating roster between 8am–7pm, Monday to Friday (NSW hours)
Skills
customer serviceInsurance
About the role
Responsibilities
- Be the first point of contact for customers and resolve queries promptly
- Complete simple admin tasks quickly and accurately
- Handle escalations and complaints, working to resolve them as soon as possible
- Follow privacy and compliance rules in all customer interactions
- Identify patterns or common issues and share ideas to help fix them
- Support team members by sharing knowledge and helping others when needed
- Collaborate with other teams when extra help is needed
- Complete comprehensive training on life insurance, products, and systems
Requirements
- Genuine passion for helping customers with a friendly, professional phone manner
- Great team player with a positive attitude
- Clear verbal and written communication skills
- Able to multitask and manage time well
- Willingness to work full-time on a rotating roster between 8am–7pm, Monday to Friday (NSW hours)
About the Company
TAL is one of Australia’s leading life insurers, backed by Daiichi Life. For over 150 years, TAL has been protecting Australians and helping millions live with choices, options, and freedoms through support and financial security.
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TAL · Melbourne
