Customer Experience Specialist

Responsibilities

• Act as the first point of contact for customers, aiming to resolve queries on the spot
• Complete administrative tasks quickly and accurately
• Assist with escalations and complaints to ensure timely resolution
• Adhere to privacy and compliance rules during all customer interactions
• Identify and share patterns or common issues to help improve processes
• Collaborate with team members and other departments to provide seamless support

Requirements

• A genuine passion for helping customers and a professional phone manner
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• A positive attitude and a collaborative team-player mindset
• Availability to work a rotating roster between 8am–7pm, Monday to Friday (NSW hours)

Preferred Qualifications

• Previous experience in a contact centre or customer service role

Benefits

• Hybrid working environment with flexible locations in Melbourne, Sydney, or Brisbane
• Comprehensive training in life insurance and company systems
• Permanent, full-time role with stability and growth opportunities
• Supportive and inclusive team culture

About the Company

TAL is a leading life insurer that has been protecting Australians for over 150 years. Backed by Daiichi Life, we are committed to helping millions of Australians live lives filled with choice and freedom. We pride ourselves on being an inclusive employer and a champion for diversity and reconciliation.