Customer Experience Specialist

Responsibilities

• Maintain daily communication with customers to understand and meet their needs
• Manage customer delivery forecasts, purchase orders, and respond to inquiries
• Proactively monitor and follow up on the orderbook, quotations, and related activities
• Prepare accurate quotations and perform necessary follow-ups
• Drive digitalization initiatives to improve processes and enhance the customer experience
• Coordinate supply chain activities and delivery schedules

Requirements

• Previous experience working directly with customers in a service capacity
• Fluent in both English and Swedish
• University degree or equivalent relevant work experience
• Very experienced user of SAP
• Strong IT skills and familiarity with digital tools
• Ability to manage and analyze large volumes of data
• Organized, process-oriented, and able to prioritize in a fast-paced environment

About the Company

SKF is one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we provide essential solutions that power movement in society, supporting industries and everyday lives worldwide.