Customer Experience Specialist

Responsibilities

• Promote products through medical visits to doctors and pharmacies using technical-scientific expertise to drive prescriptions and market positioning.
• Develop and maintain a strategic work plan to ensure adequate coverage and frequency of medical visits.
• Manage promotional resources, including medical samples, digital tools, and materials, in compliance with internal policies and legal guidelines.
• Report daily activities and analyze monthly performance audits to identify deviations and implement corrective actions.
• Participate in cycle meetings and organize scientific events, including in-person, hybrid, or digital formats.
• Monitor and report on competitor strategic activities to support commercial decision-making.
• Adhere to all company values, health, safety, and environmental (HSE) policies, with a focus on road safety.

Requirements

• 1 to 3 years of experience as a sales representative (experience in Diabetes or Cardiovascular lines is preferred).
• University degree in Nutrition, Chemical-Biological Sciences, Medical Sciences, or a related field.
• Proficiency in sales techniques and Microsoft Office.
• Knowledge of anatomy, physiology, and related pathologies.
• English language skills are desirable.

Benefits

• Opportunities for career development through local or international promotions and lateral moves.
• A well-designed benefits package that recognizes your contribution and impact.
• The chance to work with cutting-edge technology, including AI and digital tools, in a global healthcare environment.

About the Company

Sanofi is a research-driven biopharmaceutical company powered by AI, committed to improving lives through innovative medicines and vaccines. We focus on delivering breakthroughs in immunology, diabetes, cardiovascular disease, and transplant care to millions of people worldwide.