Customer Experience Specialist

Responsibilities

• Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within the assigned area.
• Serve as the primary point of contact for product information and brand messaging through physical and virtual omnichannel engagement.
• Build dynamic customer profiles and segmentation based on digital habits to develop tailored engagement plans for key prescribers.
• Orchestrate hybrid and omnichannel campaigns leveraging digital tools to achieve monthly, quarterly, and annual sales targets.
• Implement and monitor individual customer journeys in collaboration with cross-functional teams and Centers of Excellence.
• Maintain territory coverage plans and ensure customer information systems are up to date in compliance with company procedures.

Requirements

• Bachelor's degree in Pharmacy (required).
• Proven experience in customer-facing roles within the pharmaceutical or healthcare sectors.
• Strong digital and analytical capabilities with the ability to translate data insights into actionable strategies.
• Proficiency with CRM systems and digital engagement platforms.
• Excellent communication and influencing skills with a collaborative, agile mindset.

Benefits

• Opportunity to shape the future of care for chronic and complex conditions.
• Work within a digital- and AI-powered business environment.
• Access to a global development playground with opportunities across various functions and regions.
• Inclusive and flexible workplace culture that supports personal and professional well-being.

About the Company

Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. We leverage a deep understanding of the immune system to invent medicines and vaccines that treat and protect millions of people worldwide.