Customer Experience Specialist

About the Company

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.

Responsibilities

• Own the frontline by handling tickets end to end and managing live chats during incidents
• Improve the organization daily by spotting patterns, prototyping with AI support stacks, and partnering with engineers to resolve recurring issues
• Turn manual, repetitive pain into systemic fixes in processes, AI agents, and self-serve experiences
• Partner with Product, Engineering, Partnerships, and Operations to translate customer needs into technical fixes
• Act as the voice of the customer by surfacing product gaps and tracking adoption signals
• Maintain a high standard for every customer interaction

Requirements

• 1+ years in customer support, customer experience, or customer success
• Tool-native mindset with comfort using dashboards, support tooling, SQL, or AI tools
• Ability to work alongside engineers to describe bugs and reproduce issues
• Excellent written and verbal communication skills with strong tone-reading abilities
• Strong prioritization and time management skills to handle multiple live threads
• A bias toward building systemic fixes rather than temporary band-aids

Preferred Qualifications

• Experience with sophisticated traders, institutional clients, or high-stakes power users
• Domain context in prediction markets, sportsbooks, derivatives, or equities
• Active trading experience
• Experience improving support operations, automation, or AI support tooling

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Equinox membership
• Hardware setup: new MacBook Pro, big display, & accessories