Customer Experience Specialist

About the Company

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.

Responsibilities

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalate complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Act as the first point of contact for knowledge on the operational use of our software

Requirements

• Fluency in English and German
• Structured and detail oriented approach to work
• Ability to handle a variety of tasks at a high frequency

Preferred Qualifications

• Background in finance and or accounting
• Operational experience with high turnover of external customer inquiries

Benefits

• 30 days of annual leave plus public holidays
• Gym membership or public transport ticket
• Equity in Perk
• Comprehensive wellbeing support through Spring Health
• 17 weeks of paid parental leave
• Up to 20 "Work From Anywhere" days annually
• Fully paid four-week sabbatical after five years