Customer Experience Specialist

Responsibilities

• Act as the face and voice of Opendoor, handling customer needs with integrity, empathy, and efficiency.
• Guide customers through the home-buying and home-selling process by responding to questions and resolving issues.
• Manage incoming calls and written communications from customers, agents, vendors, and partners.
• Own difficult customer interactions and utilize de-escalation techniques to find solutions.
• Act as a liaison between customers and internal teams such as sales, pricing, and home operations.
• Meet team performance goals including adherence, productivity, and CSAT scores.
• Share customer insights with product teams to help improve the overall user experience.

Requirements

• Ability to work 4 days a week in our Miami office (5505 Waterford District Drive).
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• Strong communication and active listening skills.
• A solution-oriented mindset with a bias towards action.
• Ability to navigate multiple systems and platforms simultaneously.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience working in a fast-paced, high-volume call center environment.
• Previous experience or knowledge within the real estate industry.

Benefits

• Competitive hourly pay ($25/hour).
• Comprehensive medical, dental, and vision insurance.
• Paid time off and 12 paid holidays per year.
• 401(k) options for eligible employees.
• Basic life insurance.

About the Company

Opendoor is building the modern system of homeownership, giving people the freedom to buy and sell homes on their own terms. Our mission is to tilt the world in favor of homeowners by providing an end-to-end online experience that simplifies the most meaningful financial decision of a person's life.