Customer Experience Specialist

Responsibilities

• Act as the face and voice of Opendoor, handling customer needs with integrity, empathy, and efficiency.
• Guide customers through the home-buying and home-selling process by responding quickly to questions and resolving issues.
• Manage incoming calls and written communications from customers, agents, vendors, and partners.
• Own difficult customer interactions, utilizing de-escalation techniques and gathering detailed information to find solutions.
• Act as a liaison between customers and internal teams (sales, pricing, operations) to resolve complex issues.
• Meet team performance goals consistently, including adherence, productivity, and CSAT scores.
• Share customer insights with product teams to help improve the overall user experience.

Requirements

• Must be in-office for all scheduled working days on Monday, Tuesday, Thursday, and Friday.
• Strong communication and active listening skills.
• Solution-oriented mindset with a bias towards action.
• Ability to remain adaptable and flexible in a fast-paced, changing environment.
• Willingness to work flexible schedules, which may include weeknight or weekend coverage.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience in a high-volume call center or customer service environment.
• Previous experience or knowledge within the real estate industry.
• Proficiency in navigating multiple software systems simultaneously.

Benefits

• Competitive hourly pay ($25/hour).
• Comprehensive medical, dental, and vision insurance.
• Paid time off and 12 paid holidays per year.
• Basic life insurance and 401(k) options for eligible employees.

About the Company

Opendoor is building the modern system of homeownership, giving people the freedom to buy and sell homes on their own terms. Our mission is to tilt the world in favor of homeowners by providing an end-to-end online experience that simplifies the most meaningful financial decision of a person's life.