Customer Experience Specialist

About the Company

Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products. Created for automotive enthusiasts by automotive enthusiasts, Mishimoto provides superior cooling system upgrades for sport compacts, trucks, Jeeps, and more.

Responsibilities

• Find solutions for customers and ensure every interaction ends with a clear resolution
• Provide technical assistance and answer general inquiries via chat, phone, or email
• Support sales by suggesting appropriate products based on customer needs
• Monitor and respond to industry forums to address enthusiast concerns
• Assist with website order verification to prevent credit card fraud
• Oversee shipping and process warranty claims

Requirements

• High School Diploma or GED
• 1-3 years of experience in Customer Service
• 1-3 years of experience in the automotive industry
• Keen understanding of automotive cooling systems and car part functionality
• Strong multitasking skills and ability to handle phone, chat, and web pages simultaneously
• Excellent problem-solving and empathy skills
• Proficiency in Microsoft Office and Internet tools
• Professional English writing and verbal communication skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) with 4% match
• Disability pay and life insurance
• Exclusive employee discounts on Mishimoto products