Customer Experience Specialist

About the Company

Halter is on a mission to enable farmers and graziers to run the most productive and sustainable operations. By using Halter technology, customers can revolutionize grazing practices, moving away from time-intensive conventional methods toward more efficient, automated systems.

Responsibilities

• Communicate directly with ranchers via chat and phone to resolve issues quickly
• Troubleshoot technical issues using data, tools, and professional judgment
• Partner with technical teams to translate complex issues into actionable steps
• Analyze Support team data to identify patterns and provide insights for improvement
• Collaborate with Field, Onboarding, Sales, and Product teams to ensure seamless customer experiences
• Take full ownership of customer inquiries from initial contact to resolution
• Manage performance metrics including response times and satisfaction scores
• Visit ranches to observe Halter technology in action

Requirements

• 3+ years of experience in customer-facing roles
• Deep understanding of the ranching industry
• Ability to learn complex technical systems and tools
• Strong problem-solving skills and curiosity
• Ability to remain calm and steady under pressure
• Proactive attitude with a focus on ownership
• Collaborative mindset for working across different teams

Preferred Qualifications

• Experience digging through data to find insights
• Interest or experience in building AI agents to automate tasks