Customer Experience Specialist

About the Company

Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians.

Responsibilities

• Guide GP practices through the onboarding process and maintain strong client relationships
• Deliver effective user training sessions tailored to practice team members
• Teach users how to build recall searches within the Abtrace software
• Address issues promptly by collaborating with technical, product, and clinical teams
• Track client usage data to maximize adoption and identify enhancement opportunities
• Conduct renewal discussions using evidence-supported value propositions
• Gather and relay user feedback and feature requests to the internal product team

Requirements

• Experience in a GP practice setting or solid understanding of the NHS/healthcare system
• Strong understanding of GP practice operations, workflows, and EMIS/SystmOne searches
• Foundational understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring
• Proven experience in relationship management or customer-facing roles
• Exceptional interpersonal and communication skills
• Strong organizational and self-direction capabilities

Benefits

• Competitive salary, depending on experience
• Private Pension
• Generous maternity/ paternity leave
• Flexi working & possibility of remote working
• Company office in Paddington
• Opportunity to work with ground-breaking technology impacting patient health