Posted 8 hours ago
Customer Experience & Sales Performance Coach
MSX InternationalCustomer Experience & Sales Performance Coach
Perks & benefits
AccommodationAnnual Leave
Requirements
University degree, 2+ years automotive field experience, Knowledge of Customer Journey, Analytical skills, Communication skills, Microsoft Office proficiency, Basic English
Skills
Automotive
About the role
About the Company
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. We design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Responsibilities
- Monitor and analyze KPIs related to Customer Experience and sales processes
- Identify areas for improvement and define action plans with dealerships
- Deliver coaching sessions and support regarding the Customer Journey and sales processes
- Prepare reports, analyses, and feedback on activities performed
Requirements
- University degree
- At least 2 years of field experience in the automotive sector
- Knowledge of the Customer Journey and sales processes
- Strong analytical, thinking, and problem-solving skills
- Excellent communication, presentation, and public speaking skills
- Ability to work independently and in a team
- Proficiency in Microsoft Office
- Basic knowledge of English
Benefits
- Company car
- Company laptop and phone
- Opportunities for growth in an international context
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MSX International · Bologna
