Customer Experience Representative

Responsibilities

• Create a warm, welcoming environment and add joy to customers' lives
• Engage and connect with customers on the sales floor to share product stories
• Curate specific product collections tailored to individual customer needs
• Maintain and follow visual merchandising standards throughout the store
• Stay informed regarding new products, promotions, and company programs
• Contribute to a safe environment by following health and safety priorities
• Respond to customer feedback in a timely and professional manner

Requirements

• Must have 5:00 AM availability
• Ability to be mobile on the sales floor for extended periods
• Ability to lift medium to large items up to 40 pounds using proper safety techniques
• Flexible schedule availability, including evenings, weekends, and holidays
• Demonstrated commitment to exceptional customer service
• Experience in specialty retail or a retail environment is preferred

About the Company

Indigo is Canada’s Cultural Department Store, dedicated to telling stories and creating joyful experiences. We love books and all things beautiful, striving to add joy to our customers' lives through our diverse range of products and engaging store environments.