Customer Experience Representative

Responsibilities

• Answer customer questions regarding products and provide technical support
• Proactively contact customers regarding order changes or delays to offer solutions
• Advise customers on Essilor Group products and suggest alternatives for out-of-stock items
• Collaborate closely with the sales team to ensure customer satisfaction
• Manage customer files and monitor late orders using internal tools
• Follow up on customer complaints and manage service-level reports
• Maintain frame status changes and return files

Requirements

• High school diploma
• 3 to 5 years of experience in a similar customer service position
• Strong analytical and problem-solving skills
• Highly detail-oriented with the ability to multi-task in a fast-paced environment
• Proficiency in Microsoft Office tools and Gmail
• Fluency in English (both written and spoken)
• Ability to work with limited supervision

Preferred Qualifications

• Previous experience in the optics industry
• Knowledge of Edging & Mounting processes

About the Company

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We manage a global supply chain with iconic brands such as Ray-Ban, Oakley, and Essilor, providing high-quality vision care products and best-in-class shopping experiences to consumers in over 150 countries.