Customer Experience & Quality Control Agent

Responsibilities

• Communicate with customers via online chat, WhatsApp, phone, and email
• Resolve customer issues regarding order fulfillment, pricing, stock, and payments
• Coordinate with drivers and warehouse staff to ensure timely and accurate deliveries
• File incident reports for customer issues and follow up until resolution
• Assist with order placement, modifications, and cancellations
• Investigate quality issues and customer complaints
• Monitor the preparation and delivery processes to detect potential issues
• Record actionable insights to improve service quality

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or equivalent
• 0-3 years of relevant experience
• Proficiency in English; French is a plus
• Strong computer, organizational, and time management skills
• Ability to work overnight, weekends, and holidays
• Strong problem-solving and communication skills

About the Company

noknok is a fast grocery delivery app operating in Lebanon and Ghana, utilizing its own warehouses and partnerships with major distributors to provide a wide variety of groceries at supermarket prices with incomparable speed.