Customer Experience Planning & Engineering Specialist

Responsibilities

• Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards
• Analyze audit outcomes to identify trends, gaps, and risk areas, recommending corrective actions
• Support the design and execution of learning and development programs aligned with business needs
• Plan and deliver training programs for new hires to ensure operational readiness
• Identify opportunities for process optimization and standardization using data-driven analysis
• Manage cross-functional projects, including hiring programs, transitions, and strategic initiatives
• Perform data analysis on operational, quality, and training metrics to identify improvement opportunities
• Develop intuitive data visualizations and dashboards using Excel and Power BI to present insights to leadership

Requirements

• Solid understanding of quality frameworks, L&D methodologies, and operational processes
• Strong expertise in data analytics, reporting, and visualization tools such as Excel and Power BI
• Proven experience in project management and cross-functional stakeholder management
• Excellent analytical thinking, problem-solving, and critical reasoning skills
• Strong communication and data storytelling abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Ability to work a permanent night shift

About the Company

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments.