Customer Experience Operations Manager

Responsibilities

• Build the team through active recruiting, interviewing, and providing calibrated feedback
• Manage multiple team leaders and their respective teams to ensure seamless marketplace operations
• Set, monitor, and manage performance goals and KPIs for individuals and team leaders
• Coach, mentor, and develop team leaders to enhance leadership capabilities and engagement
• Oversee daily operations at scale, managing resources and adjusting allocation to meet SLAs
• Create, analyze, and present advanced reporting and data insights to senior leadership
• Address underperformance directly through coaching plans and formal action

Requirements

• Bachelor's degree or equivalent experience
• 2+ years of people management or team lead experience
• Proficiency in Salesforce, Chartio, and Excel or Google Sheets
• Experience pulling and using data to influence decisions
• Strong talent for process improvement
• Ability to reside within 50 miles of Mexico City and work in the corporate office

Preferred Qualifications

• Experience in tech, restaurant, or logistics industries
• Familiarity with large, diverse customer support, operations, or sales organizations
• Experience using AI tools to increase productivity

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We enable door-to-door delivery for a wide range of goods, helping merchants, Dashers, and consumers connect seamlessly.