Customer Experience Officer

Responsibilities

• Manage and resolve customer requests and complaints professionally and efficiently
• Participate in continuous improvement of the customer experience by performing reporting for stores and headquarters
• Collaborate with commercial, marketing, and technical teams to ensure optimal customer satisfaction
• Contribute to the implementation of projects aimed at improving the customer journey

Requirements

• Bac+2/3 degree in Customer Relations or Commerce
• Previous experience in Customer Experience, Customer Relations, or Sales
• Excellent written and oral communication skills with perfect mastery of grammar and syntax
• Proficiency in Excel, including VLOOKUP, Pivot Tables, and charts
• Strong organizational, analytical, and multitasking skills

Benefits

• Apprenticeship program with various training opportunities to develop your skills
• On-site amenities including a company restaurant, gym, and leisure areas
• Convenient location with easy access to public transport (RER A, RER E, and bus)
• Electric vehicle charging stations available on-site

About the Company

BUT is a leading omnichannel home equipment retailer with over 50 years of creativity. With more than 340 stores across France, BUT democratizes access to furniture, equipment, and home decoration through its innovative "ready-to-furnish" concept.