Customer Experience Manager

Responsibilities

• Lead the sales floor to deliver exceptional customer and associate experiences
• Coach, develop, and performance-manage team members to drive top-line sales
• Support selling, zoning, and team selling while modeling company values
• Maintain visual merchandising standards, merchandise availability, and overall brand presentation
• Manage payroll/labor hours and support operational excellence
• Partner with store leadership to execute floorsets, product launches, onboarding, and shipment processing

Requirements

• Passion for the Victoria’s Secret brand and customer satisfaction
• Ability to review business reports and act quickly on insights
• Experience developing direct reports and building strong teams
• Strong self-awareness, openness to feedback, and commitment to growth
• Ability to influence partners and link strategy to daily execution
• Flexible schedule, including nights and weekends
• Ability to stand for long periods and frequently bend, kneel, lift, and carry up to 40 pounds

Preferred Qualifications

• 3+ years of retail leadership experience
• Experience driving customer loyalty and improving store performance
• Comfort using technology such as headsets, mobile devices, and computers

Benefits

• Merchandise discounts and free product
• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Tuition reimbursement
• Merit increases and performance bonuses
• Employee assistance and commuter benefits

About the Company

Victoria’s Secret & Co. is a global specialty retail brand focused on innovation, excellence, and customer-centered experiences. The company values individuality, teamwork, and growth, and offers opportunities to build a career in a supportive, high-performing environment.