Customer Experience Manager

Responsibilities

• Drive and grow top-line sales by leading the sales floor and personally selling
• Coach and develop the team through associate observations and performance management
• Maintain visual merchandising standards to ensure brand presentation excellence
• Manage labor hours and payroll to drive store profit and operational efficiency
• Collaborate with Sales Leadership Teams to execute brand actions and product launches
• Support operational tasks including shipment processing and floorset execution

Requirements

• 3+ years of retail leadership experience preferred
• Experience reviewing business reports and taking action on insights
• Ability to work a flexible schedule, including nights and weekends
• Ability to stand for long periods and frequently bend, kneel, or stretch
• Ability to lift and carry up to 40 pounds

Preferred Qualifications

• Passion for the Victoria’s Secret brand
• Proven ability to develop direct reports and create high-performing environments
• Experience influencing cross-functional partners in formal and informal settings
• Proficiency with retail technology including headsets, mobile devices, and computers

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%)
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our associates to grow through unmatched opportunities to develop skills and learn from the best in the business.