Customer Experience Manager

Responsibilities

• Drive and grow top-line sales by leading the sales floor and personally selling
• Coach and develop the team through associate observations and performance management
• Maintain visual merchandising standards to ensure brand presentation excellence
• Manage labor hours and payroll to drive store profit and operational efficiency
• Collaborate with Sales Leadership to execute brand actions and product launches
• Support operational tasks including shipment processing and floorset execution

Requirements

• Passion for the Victoria's Secret brand
• Proven ability to improve customer satisfaction and drive loyalty
• Experience reviewing business reports and taking action based on insights
• Experience selecting, developing, and inspiring direct reports
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• 3+ years of retail leadership experience preferred

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%) and free product
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our associates to grow through unmatched opportunities to develop skills and learn from the best in the business.