Customer Experience Manager

Responsibilities

• Drive and grow top-line sales by leading the sales floor and personally selling
• Coach and develop the team through regular observations and performance management
• Maintain visual merchandising standards to ensure brand presentation excellence
• Manage labor hours and payroll to drive profitability and operational excellence
• Collaborate with Sales Leadership to execute brand actions and product launches
• Support shipment processing, onboarding, and floorset execution

Requirements

• Passion for the Victoria’s Secret brand
• Proven ability to improve customer satisfaction and drive loyalty
• Experience reviewing business reports and taking action based on insights
• Experience in selecting and developing direct reports
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• Proficiency with retail technology such as headsets and mobile devices

Preferred Qualifications

• 3+ years of retail leadership experience

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%)
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.