Customer Experience Manager

Responsibilities

• Contribute to implementing corporate policies and strategic decisions in the store
• Optimize the economic results of the store
• Organize and manage team work
• Address customer complaints to understand needs and propose solutions
• Coordinate with functional teams to improve efficiency and market share
• Maintain staff and product hygiene according to company policy
• Implement shop merchandising, layout, and customer traffic flow to maximize sales and satisfaction
• Execute and evaluate the effectiveness of sales promotional activities
• Manage selling, customer service activities, and staff competence
• Manage health, safety, security, and emergency systems
• Develop staff skills through ongoing training

Requirements

• Bachelor's degree

About the Company

METRO.digital drives technology for METRO, a leading international wholesaler specializing in food. We build digital solutions ranging from e-commerce to delivery software to shape the future of wholesale.