Customer Experience Manager

Responsibilities

• Lead sales and checkout teams to ensure a fluid customer experience
• Guarantee a high-quality omnichannel shopping experience
• Analyze commercial performance indicators and implement action plans
• Drive revenue growth and achieve economic objectives
• Support team skill development in sales techniques and commercial posture
• Manage multidisciplinary teams through individual and collective rituals (one-to-ones, briefs, annual reviews)

Requirements

• Minimum 2 years of managerial and commercial experience in B2B or B2C
• Strong interpersonal, communication, and organizational skills
• Ability to manage priorities and focus on results
• Interest in professional distribution and the food industry
• Proficiency in Microsoft Office and digital tools (e.g., CRM)

Benefits

• 13th month salary plus variable performance pay
• Profit sharing and participation schemes
• 15% discount on personal purchases at METRO
• Special leave (seniority, paternity, menstrual, etc.)
• 60% reimbursement of public transport costs and mobility assistance
• Sundays off

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 points of sale and 20 logistics platforms.