Customer Experience Manager Intern

Responsibilities

• Coordinate client requests with other hotel departments
• Assist Customer Experience Managers with daily administrative and operational tasks
• Contribute to room setup and contact clients prior to arrival to personalize stays
• Ensure client satisfaction in compliance with LQA and Forbes standards
• Update client profiles with preferences and habits in the cardex
• Inform various departments of upcoming VIP arrivals and participate in their welcome

Requirements

• Proficiency in Opéra and Micros software
• Fluency in English
• Previous experience in hospitality
• Strong interpersonal skills and customer sensitivity
• Rigor and team spirit

Benefits

• 10% additional compensation above the legal minimum
• 100% coverage of transportation costs
• Meal benefits
• Access to a dynamic CSE (Social and Economic Committee)
• Comprehensive health insurance
• Professional training opportunities
• Employee rates for travel and stays

About the Company

Fouquet’s Paris is a legendary name in the world of luxury, offering an authentic high-end experience. Part of the Barrière Group, a leader in luxury hotels, casinos, and entertainment, the company is dedicated to the art of French living and excellence in hospitality.