Customer Experience Manager

Responsibilities

• Resolve resident and prospective resident concerns with a focus on one-touch resolution
• Enforce community policies and manage resident retention and renewal opportunities
• Support resident engagement through community activities and events
• Maintain community appearance through regular inspections of common areas and amenities
• Assist leasing staff with prospective resident traffic and leasing processes
• Document customer interactions and actionable insights in the CRM system
• Analyze resident feedback and surveys to drive improvements and positive reviews
• Collaborate with marketing to advertise rentable spaces and increase revenue
• Oversee guest suites and perform annual audits of rentable items like garages and storage
• Communicate property updates, rules, and maintenance information to residents
• Partner with management to handle emergencies and incident reporting
• Provide leadership and support during weekends to ensure service excellence

Requirements

• 2+ years of customer service or management experience in multifamily or hospitality preferred
• Proficiency with Microsoft Office software
• High school diploma required; college preferred
• Valid Driver’s License
• Ability to work weekends
• Ability to lift up to 50 pounds

Preferred Qualifications

• Experience with RealPage, Onesite, ActiveBuilding, or Knock
• Conflict resolution and de-escalation skills
• Financial acumen and ability to read resident ledgers

About the Company

Founded in 1978, Billingsley expertly builds, owns, and manages properties, specializing in master-planned developments and new urbanism. With over 5,000 acres in DFW, they manage a vast portfolio of commercial, retail, industrial, and multi-family spaces.