Customer Experience Leader

Responsibilities

• Develop customer relations through innovative commercial action plans and omnichannel initiatives
• Drive commercial performance by analyzing KPIs and implementing improvement plans
• Ensure revenue growth and achievement of economic objectives
• Manage and develop a multidisciplinary team using a coaching posture
• Support team skill development regarding commercial postures and METRO solutions

Requirements

• Managerial and commercial experience in B2B or B2C environments
• Strong interpersonal, communication, and organizational skills
• Proficiency in activity piloting, performance monitoring, and project management
• Interest in professional food distribution and gastronomy
• Proficiency with Microsoft Office Pack and digital tools such as CRM

Benefits

• Executive status (Cadre)
• 13th month salary plus variable pay based on objectives
• Profit sharing and participation schemes
• 15% discount on personal purchases at METRO Halles
• Special leave (seniority, paternity, menstrual, etc.)
• 60% reimbursement of public transport costs and mobility assistance
• Sundays off

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 points of sale and 20 logistics platforms.