Customer Experience Leader

Responsibilities

• Lead daily store operations, including opening and closing procedures
• Drive sales performance and achieve or exceed store sales plans
• Manage customer experience by fostering a customer-centric culture
• Maintain visual standards and ensure the team is informed about products and promotions
• Oversee facilities, maintenance, health and safety, and loss prevention during your shift
• Provide feedback and coaching to team members to support talent development
• Collaborate with the Store Leadership team to meet strategic priorities

Requirements

• 1-2 years of experience in customer service, merchandising, or operations
• Proven experience leading others
• Knowledge of Provincial Health & Safety standards
• Ability to lift up to 40 pounds using appropriate safety techniques
• Availability for 25+ hours per week, including evenings and weekends
• Strong business acumen and ability to prioritize tasks in an agile environment

About the Company

Indigo is a physical and digital destination inspired by books, ideas, and beautifully designed lifestyle products. Our mission is to inspire reading and enrich the lives of booklovers by creating a joyful space for discovery and connection.