Customer Experience Leader

Responsibilities

• Lead daily store operations, including opening and closing procedures
• Drive an exceptional customer experience and maintain high visual merchandising standards
• Manage staff performance through coaching, feedback, and talent development
• Support sales plans and contribute to the store's profitability and growth
• Oversee facilities, maintenance, health and safety, and loss prevention during assigned shifts
• Ensure the team is well-informed regarding products, promotions, and company programs

Requirements

• 1-2 years of experience in customer service, merchandising, or operations
• Proven experience leading or supervising others
• Availability for early morning starts (as early as 4:30 am) and weekend/evening shifts
• Ability to lift medium to large items up to 40 lbs using appropriate techniques
• Bilingualism (French/English) is required for positions located in Québec

About the Company

Indigo is a destination for books, ideas, and well-designed lifestyle products. We believe in the power of stories to bring people together and are committed to creating a space where creativity and community thrive. Our mission is to encourage the world to read and to enrich the lives of those who love to read.