Customer Experience Leader

Responsibilities

• Lead daily store operations, including opening and closing procedures
• Drive sales performance and manage budget and cost centre requirements
• Maintain high visual standards and ensure a customer-centric culture
• Oversee facilities, maintenance, health and safety, and loss prevention during shifts
• Coach and provide feedback to the team to support talent development
• Support the execution of retail strategic initiatives and promotions

Requirements

• 1-2 years of experience in customer service, merchandising, or operations
• Proven experience leading others in a professional environment
• Knowledge of Provincial Health & Safety standards
• Ability to lift up to 40 pounds using appropriate safety techniques
• Availability for at least 25 hours per week, including evenings and weekends

About the Company

Indigo is Canada’s Cultural Department Store, dedicated to telling stories and creating joyful experiences. With over 170 stores across Canada, we aim to add joy to our customers' lives through books and beautiful products while fostering a diverse, inclusive, and creative culture.