Customer Experience Leader

Responsibilities

• Lead daily store operations, including opening and closing procedures
• Drive sales performance and manage budget/cost centers to achieve profitability
• Foster a customer-centric culture by integrating physical and online shopping experiences
• Maintain visual merchandising standards and ensure the team is informed on products and promotions
• Oversee facilities maintenance, loss prevention, and health and safety protocols during shifts
• Coach and provide feedback to team members to support talent development and high performance
• Collaborate with the Store Leadership team to execute strategic retail initiatives

Requirements

• 1-2 years of experience in customer service, merchandising, or operations
• Proven experience leading and managing others
• Knowledge of Provincial Health & Safety standards
• Ability to lift up to 40 pounds using appropriate safety techniques
• Availability for a minimum of 25 hours per week, including evenings, weekends, and holidays
• Strong business acumen and the ability to prioritize tasks in an agile environment

About the Company

Indigo is a physical and digital destination inspired by books, ideas, and beautifully designed lifestyle products. Our mission is to inspire reading and enrich the lives of booklovers by creating a joyful space for discovery and connection.