Customer Experience Lead

Responsibilities

• Drive and grow top-line sales through active selling and floor leadership
• Coach and direct associates in the moment to deliver exceptional customer experiences
• Maintain brand visual merchandising standards and overall store appearance
• Manage labor hours and payroll to drive profitability
• Support operational excellence, including shipment processing and product launches
• Perform supervisory duties such as assigning work and providing direction to non-supervisory associates

Requirements

• Proven merchandising skills and attention to detail
• Experience reviewing business reports and taking action based on insights
• Ability to work a flexible schedule, including nights and weekends
• Physical ability to lift and carry up to 40 lbs and stand for long periods
• Experience in a retail environment (1 year preferred)
• Proficiency using retail technology such as headsets and mobile devices

Preferred Qualifications

• Previous experience directing or supervising other individuals in a retail setting
• Strong ability to influence cross-functional partners to achieve business goals

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Merchandise discounts (up to 40%) and free product
• Paid parental leave
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.