Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards and ensure brand presentation excellence
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours independently to drive profit and sales results
• Assist with floorset mapping, product launches, and shipment processing

Requirements

• Strong merchandising skills and attention to visual detail
• Experience reviewing business reports and insights to drive actionable results
• Proficiency with retail technology, including headsets, mobile devices, and computers
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods and the ability to lift up to 40 pounds
• Ability to perform frequent bending, kneeling, and stretching

Preferred Qualifications

• 1 year of retail experience
• Previous experience directing or supervising other individuals in a professional setting

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%) and free product
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We place customers at the center of everything we do, creating products and experiences that bring joy while fostering a culture of inclusion and belonging.