Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards to ensure brand presentation excellence
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Conduct associate observations and link results to specific behaviors and actions
• Manage labor hours independently to drive store profit and sales

Requirements

• Proven merchandising skills and attention to visual detail
• Experience reviewing business reports and insights to take deliberate action
• Ability to work a flexible schedule, including nights and weekends
• Physical ability to lift and carry up to 40 pounds
• Ability to stand for long periods and perform frequent bending, kneeling, and stretching
• Experience in a retail environment (1 year preferred)
• Experience directing or influencing others in a professional setting

Preferred Qualifications

• Previous experience in a leadership or supervisory role within retail
• Strong ability to use retail technology including headsets and mobile devices

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%) and free product
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.