Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards and overall brand presentation
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours to drive sales and profit while following company policies

Requirements

• Proven merchandising skills and ability to maintain visual standards
• Experience reviewing business reports and insights to drive actionable results
• Previous retail experience (1 year preferred)
• Ability to work a flexible schedule, including nights and weekends
• Physical ability to lift and carry up to 40 lbs, as well as frequent bending, kneeling, and standing
• Proficiency in using retail technology such as headsets, mobile devices, and computers

Preferred Qualifications

• Experience directing or supervising other individuals in a retail environment
• Demonstrated ability to influence cross-functional partners to achieve business goals

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%)
• Employee stock purchase program
• Tuition reimbursement and commuter benefits
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our associates to grow through unmatched opportunities to develop skills and learn from the best in the business.