Customer Experience Lead

Responsibilities

• Drive and grow top-line sales through active selling and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards to ensure brand presentation excellence
• Support operational excellence, including payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours independently to drive store profit and sales results
• Perform additional duties such as floorset execution, product launches, and shipment processing

Requirements

• Passion for the Victoria's Secret brand
• Strong merchandising skills and ability to maintain visual standards
• Experience reviewing business reports and taking action based on insights
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• Proficiency with retail technology, including headsets, mobile devices, and computers
• Self-awareness and a desire to seek and incorporate feedback for professional growth

Preferred Qualifications

• 1 year of retail experience
• Previous experience directing or supervising other individuals in a professional setting

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Employee stock purchase program
• Merchandise discounts (up to 40%)
• Paid parental leave
• Tuition reimbursement
• Commuter benefits
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We place customers at the center of everything we do, creating products and experiences that bring joy while fostering a culture of inclusion, belonging, and professional growth.