Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards and overall brand presentation
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Conduct associate observations and link results to specific behaviors and actions
• Manage labor hours independently to drive profit and sales

Requirements

• Strong merchandising skills and attention to visual standards
• Experience reviewing business reports and insights to take deliberate action
• Proficiency with retail technology including headsets, mobile devices, and computers
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• Excellent communication skills and the ability to influence cross-functional partners

Preferred Qualifications

• 1 year of retail experience
• Previous experience directing or supervising other individuals in their job duties

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%)
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.