Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards to ensure brand presentation excellence
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours independently to drive profit and sales results
• Collaborate with Sales Leadership Teams to ensure seamless execution of brand actions

Requirements

• Strong merchandising skills and ability to maintain visual standards
• Experience reviewing business reports and insights to take deliberate action
• Ability to work a flexible schedule, including nights and weekends
• Physical ability to lift and carry up to 40 pounds
• Ability to stand for long periods and perform frequent bending, kneeling, and stretching
• Proficiency in using retail technology such as headsets, mobile devices, and computers

Preferred Qualifications

• Previous experience in a retail environment
• Prior experience directing or leading other individuals in a professional setting

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%) and free product
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses
• Commuter benefits

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We place customers at the center of everything we do, creating products and experiences that bring joy while fostering a culture of inclusion, individuality, and professional growth.