Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards and overall brand presentation
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours to drive sales and profit
• Assist with floorset mapping, product launches, and shipment processing

Requirements

• Strong merchandising skills and ability to maintain visual standards
• Experience reviewing business reports and insights to take deliberate action
• Proficiency with technology including headsets, mobile devices, and computers
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods and the ability to lift up to 40 pounds
• Experience in retail or directing others is preferred

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%)
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.