Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards to ensure brand presentation excellence
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Link business results to specific behaviors and actions to drive profitability

Requirements

• Proven leadership experience, preferably in a retail environment
• Strong merchandising skills and attention to visual detail
• Ability to review and analyze business reports to take deliberate action
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• Flexibility to work a schedule that includes nights and weekends
• Proficiency in using retail technology such as headsets and mobile devices

Preferred Qualifications

• 1 year of retail experience
• Previous experience directing or supervising other individuals in a professional setting

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Employee stock purchase program
• Merchandise discounts (up to 40%)
• Paid parental leave
• Tuition reimbursement
• Commuter benefits

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We place customers at the center of everything we do, creating products and experiences that bring joy while fostering a culture of inclusion and belonging.