Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards to ensure brand presentation excellence
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours to drive profitability and sales results
• Assist with floorset mapping, product launches, and shipment processing

Requirements

• Strong merchandising skills and attention to detail
• Experience reviewing business reports and taking action based on insights
• Ability to work a flexible schedule, including nights and weekends
• Physical ability to lift and carry up to 40 pounds
• Ability to stand for long periods and perform frequent bending, kneeling, and stretching
• Proficiency in using retail technology such as headsets and mobile devices

Preferred Qualifications

• Previous experience in a retail environment
• Prior experience in a leadership or supervisory role

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%)
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.