Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards to ensure brand presentation excellence
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours independently to drive profit and sales results
• Collaborate with Sales Leadership Teams to ensure seamless execution of brand actions

Requirements

• Strong merchandising skills and attention to visual standards
• Experience reviewing business reports and insights to take deliberate action
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• Proficiency with retail technology including headsets, mobile devices, and computers
• 1 year of retail experience preferred
• Experience directing or influencing others is preferred

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Merchandise discounts (up to 40%) and free product
• Paid parental leave
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses
• Commuter benefits

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our associates to grow through unmatched opportunities to develop skills and learn from the best in the business.