Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards and brand presentation
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours to drive sales and profit
• Assist with floorset mapping, product launches, and shipment processing

Requirements

• Proven merchandising skills
• Experience reviewing business reports and insights to drive action
• Previous retail experience (1 year preferred)
• Ability to work a flexible schedule, including nights and weekends
• Physical ability to stand for long periods, bend, kneel, and lift up to 40 lbs
• Proficiency using retail technology such as headsets and mobile devices

Preferred Qualifications

• Experience directing or supervising other individuals in a retail environment
• Strong ability to influence cross-functional partners to achieve results

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Merchandise discounts (up to 40%)
• Paid parental leave
• Tuition reimbursement
• Employee stock purchase program
• Merit increases and performance bonuses

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our team members to grow through unmatched opportunities to develop skills and learn from the best in the business.