Customer Experience Lead

Responsibilities

• Drive and grow top-line sales by leading and directing associates on the sales floor
• Coach associates in the moment to deliver exceptional customer experiences
• Maintain visual merchandising standards and brand presentation
• Support operational excellence through payroll management and merchandise availability
• Act as a front-line supervisor by assigning work and providing direction to non-supervisory associates
• Manage labor hours to drive profit and sales results
• Assist with floorset mapping, product launches, and shipment processing

Requirements

• Proven merchandising skills and attention to visual standards
• Experience reviewing business reports and insights to drive action
• Previous retail experience (1 year preferred)
• Ability to work a flexible schedule, including nights and weekends
• Physical stamina to stand for long periods, bend, kneel, and lift up to 40 pounds
• Proficiency using retail technology such as headsets, mobile devices, and computers

Preferred Qualifications

• Experience directing or supervising other individuals in a retail environment
• Strong ability to influence cross-functional partners in both formal and informal settings

Benefits

• Medical, dental, vision, and pharmacy coverage
• 401(k) savings plan with company match
• Paid parental leave
• Merchandise discounts (up to 40%) and free product
• Tuition reimbursement
• Employee stock purchase program
• Commuter benefits and Employee Assistance Program

About the Company

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We celebrate individuality and empower our associates to grow through unmatched opportunities to develop skills and learn from the best in the business.