Customer Experience Lead

Responsibilities

• Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up
• Present and tailor content to introduce HP showcases and solutions to customers
• Perform and articulate technical demonstrations of products and services
• Support the deployment and execution of customized customer experiences for assigned segments and products
• Manage briefings focused on strategic accounts, large revenue deals, and major relationship opportunities
• Coordinate with various departments to gather relevant information and Subject Matter Experts for briefings
• Develop and maintain briefing schedules, ensuring all stakeholders are informed of updates
• Oversee the creation and distribution of briefing materials, including presentations, agendas, and reports
• Maintain current knowledge of HP products, strategy, and industry trends to ensure engaging content
• Capture and leverage customer feedback to improve the Customer Welcome Center experience

Requirements

• Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or a related discipline
• 7+ years of professional work experience, preferably in technical, project, or program management
• Excellent verbal and written communication skills
• Proficient level of English
• Strong organizational and project management skills

Preferred Qualifications

• Experience in Services and/or Solutions
• Advanced presentation and storytelling skills with the ability to articulate complex content
• Familiarity with consultative selling methodologies
• Strong attention to detail and problem-solving capabilities
• Strong interpersonal skills and the ability to work effectively within a team
• Ability to maintain confidentiality and handle sensitive information

Benefits

• Health, dental, and vision insurance
• Long term and short term disability insurance
• Life insurance and employee assistance programs
• Flexible spending accounts
• Generous time off policies, including 4-12 weeks of fully paid parental leave based on tenure
• 11 paid holidays and additional flexible paid vacation and sick leave

About the Company

At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. Operating in over 170 countries, HP is always creating new services, products, and capabilities, giving you more opportunities to advance your career. We foster a culture of collaboration, innovation, and respect where every voice matters.