Customer Experience Lead

Responsibilities

• Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
• Present and tailor content to introduce HP's showcase and solutions to key customers and partners.
• Perform and articulate technical demonstrations of HP's technology portfolio.
• Coordinate with various departments, subject matter experts, and executives to gather materials and ensure briefing objectives are met.
• Manage briefing schedules and oversee the creation of materials such as presentations, agendas, and reports.
• Capture and analyze customer feedback to improve the Customer Welcome Center (CWC) experience.
• Monitor CWC KPIs and execute traffic programs to support the Customer Experience Program.

Requirements

• Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or a related discipline.
• 7+ years of professional work experience, preferably in technical, project management, marketing, or program management roles.
• Excellent verbal and written communication skills with English proficiency.
• Strong organizational and project management skills.
• Proven ability to manage complex schedules and stakeholder relationships.

Preferred Qualifications

• Experience in Services and/or Solutions.
• Advanced presentation and storytelling skills with the ability to articulate complex content to executive audiences.
• Familiarity with consultative selling techniques.
• Strong interpersonal skills and the ability to maintain confidentiality regarding sensitive information.

Benefits

• Comprehensive health, dental, and vision insurance.
• Long term/short term disability and life insurance.
• Generous time off policies, including 11 paid holidays and flexible vacation/sick leave.
• 4-12 weeks of fully paid parental leave based on tenure.
• Employee assistance program and flexible spending accounts.

About the Company

HP is a global leader in technology, dedicated to creating innovation that reshapes the way the world works. Our Customer Welcome Centers serve as the epicenter of our Executive Engagement Strategy, providing a unique space to showcase our cutting-edge solutions to the world's most valuable customers and partners.