Customer Experience Lead

Responsibilities

• Plan, personalize, and execute customer-facing experiences to build lasting relationships with prospective and current customers
• Own the development and execution of the Ford Energy merchandise program from concept through delivery
• Source and deliver on-brand gifts and amenities for key contacts, maintaining detailed records of customer preferences
• Collaborate with the sales team to align customer experiences and merchandise with account priorities and sales milestones
• Manage vendors and budgets for customer experiences, gifting, and merchandise to ensure cost-effective execution
• Navigate the broader Ford corporate structure to secure access to venues, resources, and experiences

Requirements

• 5+ years of experience in high-touch client relations, ideally in a B2B or corporate environment
• Bachelor's degree in marketing, communications, business, hospitality, or a related field
• Proven experience in merchandise or promotional product management
• Strong event planning and vendor management skills
• Exceptional written and verbal communication skills with professional etiquette

Preferred Qualifications

• Experience developing and sourcing branded merchandise directly with vendors
• Track record of organizing seamless events, including site selection and day-of coordination
• Ability to navigate complex, large-scale corporate organizations to secure resources
• Experience building AI-native workflows for process optimization

Benefits

• Comprehensive medical, dental, vision, and mental health coverage
• Flexible family care days and paid parental leave
• Vehicle discount program for employees and family members
• Tuition assistance and professional development opportunities
• Generous paid time off, including a week between Christmas and New Year’s Day

About the Company

Ford Energy is a newly formed subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence through advanced battery energy storage systems (BESS) technology. We combine the backing of an industrial powerhouse with the agility of a dedicated energy startup.